Returns & Refunds
The ChartHaus — last updated July 2026
Made to order
Every piece is printed individually upon order to eliminate overproduction and waste. Because we operate on this strict one-to-one model, we cannot process returns or exchanges for sizing. Please verify your measurements against the sizing guide before checking out.
Damaged, defective, or misprinted
If your order arrives damaged, defective, or misprinted, email support@thecharthaus.com within 25 days of delivery with a photo of the issue and your order number. We will replace or refund it.
Shipping
Shipping is flat-rate, worldwide. Once an order ships, delivery times are set by the carrier and are outside our control.